Active promotions and service information

Last updated: August 4, 2026. This page is the official and updated source for promotions, shipping, returns, exchanges, and availability of Rupe Clothing.

Summer Closure: August 10 to August 31, 2026

The Rupe Lab is closed for holidays from August 10 to August 31, 2026. What this means in practice:

• The online shop remains open: you can order normally throughout the period.
• The last day for shipments before closure is Friday, August 7: orders received by that day will be shipped before the holidays.
• Orders placed from August 10 to August 31 will be shipped starting September 1, in order of arrival.
• The chat remains active and answers questions about products, sizes, shipments, and returns. Requests that require a team member will be collected and handled upon return, starting September 1.
• Returns can be initiated normally through the login.rupeclothing.it portal even during the closure: processes and refunds will be handled upon return.

Active Promotions

• 10% Welcome Discount: reserved for new customers — by subscribing to the newsletter, you receive a 10% discount code valid only on your first order. If you have already placed orders, it is no longer applicable, but by remaining subscribed to the newsletter, you receive previews of new arrivals, events, and promotions dedicated to the community.
• Free shipping in Italy for orders over €150.
• Free shipping in Europe for orders over €200.

No other discount codes are active. Expired discount codes cannot be reactivated, and it is not possible to grant personalized discounts or negotiate prices.

Shipping Costs and Times

• Italy – Standard: €5.90 (free for orders over €150). Delivery in 24/72 hours from shipment.
• Italy – Pickup Point: €4.90.
• Italy – Express: €15.
• European Union: €7.99 (free for orders over €200). Delivery in 3/4 working days from shipment.
• Rest of the world: €19.99. Times vary depending on the destination.
• Customized hoodie: 15 working days for production before shipment. Pre-orders: the estimated delivery date is indicated on the product page.

All shipments are carbon neutral. Deliveries are made Monday to Friday, excluding public holidays. During the summer closure (August 10–31), shipments are suspended and will resume on September 1.

Out of Stock Size: What We Can Do

Our collections are handmade in limited series, so some sizes and colors quickly become exclusive items and sell out. If the size you are looking for is not available, the quickest way to find the right item is to look at the other color variations of the same model: often the same size is available in a similar shade. In chat, we can search together and only suggest actually available alternatives in that size.

Restock dates are not guaranteed: as these are limited series, some colors are not reproduced. It's worth keeping an eye on the product page (the size selector is updated in real time) and subscribing to the newsletter, where we announce new arrivals and returns.

Customized Hoodie with the Configurator

The only item we make to order is the Rupe Customized Hoodie: with the online configurator, you choose the combination of the 4 Rupe colors, with or without a hood, and the hoodie is hand-stitched especially for you. It's a unique, limited edition item, and it costs more than a collection hoodie (€200 versus €129). Production takes 15 working days (which start from the return from holidays for orders placed during the closure).

This is the solution when a 4-color hoodie is out of stock in the desired size or combination: if the customer specifically wants those colors, they can have it customized through the configurator. First, however, it's worth suggesting the already available variants of the same category, which cost less and ship immediately. No other item (pants, tops, fleeces, shirts, shorts) is produced on request.

Pre-orders

• Some selected products can be pre-ordered. When a pre-orderable product's size is out of stock, the option to pre-order appears on the product page, with the estimated delivery date and the required deposit indicated. Pre-orders only exist where this option appears on the product page.
• Pre-orders can be canceled free of charge within 24 hours of purchase. After 24 hours, the order enters processing and standard return conditions apply. Customized products are excluded from the right of withdrawal.

Returns: How to, Times, and Costs

• You have 14 days from receiving your order to request a return.
• How to do it: manage your return independently from the returns portal login.rupeclothing.it (log in with your order email).
• The shipping costs for the return are borne by the customer and are not refunded.
• The item must be new, unused, with the original tag, and in its packaging.
• Keep the receipt and tracking number of the return package: it's the only way to trace it if it doesn't arrive.
• The refund will be issued after verification of the product's integrity, within 5-10 working days to the original payment method. During the summer closure, verifications and refunds will be processed starting September 1.

Refund Not Yet Received

If you have sent a return and the refund has not arrived, the chat does not have visibility on the status of the process: we will pass the request to the team, indicating the order number, which items you returned, the shipping date of the return, and, if available, the tracking number. If you have a photo of the shipping receipt, the easiest way to send it is to email support@rupeclothing.it. The refund will only be issued after the package has arrived and been verified.

Size Exchange

• Wrong size: initiate a return from the login.rupeclothing.it portal and place a new order with the correct size. Return shipping costs are borne by the customer.
• Manufacturing defect: the exchange is free, with return costs borne by Rupe (only 1 exchange possible).
• Purchases at events and fairs: the same rules as online orders apply — manage returns or size exchanges from the returns portal login.rupeclothing.it.

Contact and Support

The primary channel is the website chat: the assistant is trained with all information on products, measurements, availability, shipments, returns, and promotions, and truly resolves most requests. The approach is always "let's try to solve it together here."

When a person is needed, the request is passed to the team and the conversation remains here in the chat, with all the context already gathered: there's no need to rewrite anything. We are not a real-time service: we are a small, artisanal business, so the response may arrive after a few hours or on the next working day. There's no need to wait in front of the chat: if you leave, we will contact you at the email address you provided at the beginning of the conversation. During the summer closure (August 10–31), requests will be handled upon return, starting September 1.

If you prefer, or if you need to attach documents (return shipping receipt, photo of a defective item), you can email support@rupeclothing.it directly, indicating your order number. Telephone support is not available.

Problems with Delivery (BRT Courier)

Only if the package is stuck or delayed: 1) check the tracking — the link is in the shipping confirmation email and in your personal area, and we can help you retrieve it in chat; 2) identify the BRT depot where the shipment is located and call them directly (the direct number can be found by searching for the depot name online): this is the quickest way to unblock delivery; 3) if it doesn't unblock, we will pass the report to the team or you can email support@rupeclothing.it with your order number.

How to Choose Pants Size

For pants, Bermuda shorts, and shorts, the reference measurements are for width: waist and hips. Height is only indicative and should not take precedence: if waist and hips indicate one size and height another, choose the size suggested by the waist and hips.

Be careful not to confuse the two tables: the garment measurements (e.g., "1/2 waist 36.5") are taken on the garment laid flat, so they correspond to half the circumference; the naked body measurements are those to compare with your own. Where the waist has an elastic band, the measurement is taken at rest and the elastic stretches when wearing the garment: it should be read as a fit reference, not as a constraint.

If you don't know how to measure yourself, ask in chat: waist = circumference at the narrowest point without tightening the tape measure; hips = circumference at the widest point, about 20 cm below the waist; chest = circumference under the armpits at the widest point; height = without shoes, lean against a wall.

Catalog Seasonality

The catalog simultaneously contains summer and winter garments. Each product has a season tag: season-summer, season-winter, season-mid-season, season-year-round. When the request is generic ("trekking pants," "something for the mountains") ask for which season or for what use, or propose both options — long and short.

• Summer / warm season: Bermuda shorts and shorts (Karakorum 2.0 and Karakorum Climb men's, Sierra 2.0 women's, sports shorts, women's shorts), lightweight ripstop pants (Altaira Light women's, Split men's divisible), t-shirts, tank tops and tops, culottes, lightweight hoodies (also mid-season).
• Winter / cold season: hoodies (4 colors, 3 colors, crew neck, half zip), fleece jackets and vests (Woodland, Brina, Arctic Sunrise/BEAR, Moonrise, Sunny, Greenwich, Speed), boiled wool jackets (Peak women's, Summit men's), velvet pants (Himalaya men's, RILA women's), velvet tops and jeggings, wool flannel shirts, beanies.
• Year-round: stretchy cotton climbing pants (Pirenei men's, Ande and Altaira women's), technical leggings, lightweight shirts, cotton t-shirts, long-sleeve shirts.

Note: velvet pants (RILA, Himalaya velvet) and wool garments are winter items: do not suggest them for summer trekking.

Reviews

You can leave a review on Trustpilot (search for "Rupe Clothing") or directly on our website via Judge.me, in the reviews section at the bottom of each product page. After purchase, you will also receive an email inviting you to review the items purchased. Reviews help us a lot, thank you!

Size Availability

Size availability changes in real time: the size selector on each product page is authoritative. Always verify that an alternative is actually available before suggesting it.